Return Policy

*Return Policy

1.If your item is damaged or defective,please explain the reason for exchange to our official Facebook page via private message,our customer service staff will process the exchange service for you. 

2.If you would like to exchange a product,please keep the packaging intact along with price tag and receipt,and send them back after our customer service staff confirmed and approved.

3.Shipping costs and customs duties for exchanging non-defective product will be covered by the customer.

4.If you return more than three items within a month (whether they're from current season or past seasons) ,further purchase restriction will be imposed.

5.Please check if there's any problem once you receive the product. If you receive a damaged,defective,or wrong product please contact us as soon as possible in order to avoid inventory stock shortage situation.We will process your request shortly.


*Non-returnable Conditions

1.Discount items.

2.Items that have been stained with cosmetics/perfume/body odor/lotion/smoke.

3.Items that have been washed,or with incomplete packaging/accessories.

4.Items that have been received more than 7 days.

5.All items purchased at original price can only be returned once.


*Kind reminder
Products purchased online cannot be returned or exchanged directly at local store, and products purchased at local store cannot be returned or exchanged through the Internet.According to the Consumer Protection Law,consumers have the right to enjoy the 7-day
appreciation period.The appreciation period is not a trial period.The product needs to be brand new and complete,and the packaging must be intact before the refund can be processed. If the product has been used,it is not possible to apply for a refund.
PHANTACi still has the final decision on whether the product meets the replaceable conditions.

If in doubt,please contact us during service hours:

Customer Service Time: Monday to Friday 11:00-18:00  
Customer Service Email:info@phantacico.com